Frequently asked questions

Every DeezShop order is printed on demand within Canada by our Canadian fulfilment partner. Canadian orders are delivered in an estimated 3 to 8 business days; US orders cross the border from Canada and take a few extra days. These are estimates rather than guarantees and can vary with the carrier, your destination, and peak seasons. Standard shipping is free on orders over $120 CAD in Canada and over $150 CAD to the US.

We deliver to every Canadian province and territory, including remote postal codes in Yukon, Northwest Territories, and Nunavut, typically within 3 to 8 business days. We also ship to the United States; US orders print in Canada and cross the border, so they take a few extra days.

Standard shipping is a flat $9.99 CAD per order in Canada (free over $120 CAD) and $12.99 CAD to the US (free over $150 CAD), no matter how many items you buy. All prices are in CAD.

Every DeezShop order prints within Canada at our Canadian fulfilment partner. For Canadian orders, Canada Post or Purolator carries the package to your door without crossing a border. US orders ship from Canada across the border and take a few extra days.

For Canadian orders, no. Everything prints within Canada and ships domestically, so you never pay customs, duty, or brokerage fees. US orders ship from Canada across the border. All prices show in CAD, and Canadian HST or GST is calculated at checkout.

We email a tracking number the moment the carrier picks up your package. You can also visit our Track Your Order page and paste your order number to see the latest status.

Because every item is printed on demand just for your order, we cannot accept returns for a change of mind or the wrong size ordered. Please check the size guide on each product page before you buy. If an item arrives damaged, defective, misprinted, or wrong, we make it right for free.

We do not offer free size exchanges. Because every item is printed on demand just for your order, the original cannot be sent back or restocked. If you ordered the wrong size, contact us at hello@deezshop.ca with your order number and we will help you reorder the correct size as a new print, which you pay for plus shipping. Please check the size guide on each product page before you buy so you land the right fit.

Yes. Every DeezShop tee and hoodie is unisex, cut for a relaxed, true-to-size fit that works for men and women. We print on soft, comfortable cotton blanks (Bella+Canvas tees and Gildan hoodies). Check the size guide on each product page for exact measurements, and if you like a more fitted look, size down.

When we issue a refund, it lands on your original payment method within 5 to 10 business days. Banks usually post the credit on your statement within one billing cycle.

We have you covered. Report it within 30 days of delivery, from your account or by emailing hello@deezshop.ca with a photo. We send a free replacement or a full refund, whichever you prefer, and you keep the original, so there is nothing to ship back.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay through Shopify Checkout. All charges appear in Canadian dollars and include applicable taxes.

Not yet. We focus on individual Canadian customers right now. Email hello@deezshop.ca if you have a specific wholesale request and we can scope it out.

Yes. Shopify Checkout handles all card data and meets PCI DSS Level 1 compliance. DeezShop never sees or stores your full card number.